@karolherbst this isn't true though? Customer services is a thing and big companies tend to lose money over a small number of individuals for the sake of pr.

@karolherbst I don't get where you are going with this. Are you gonna justify assholish behaviour just because someone is volunteering?

@karolherbst well no, the moment you accept to be a maintainer you accept a number of responsibilities. The social aspects are just as important as the technical parts for maintainer. But more generally whenever there's a channel of communication I think the rules for decency apply and ignoring those leads to a perception of hostility. There's many ways of addressing the "I don't have the resources to fix this" problem and deciding to completely ignore the bug seems the worst to me even on a technical level (Eg. You might have the resources in the future).

@karolherbst this isn't 100% true for artists either. If they art needs to be part of a larger project involving other artists (Eg. Think of a game) then it makes sense that the artist needs to be given some direction to make sure things fit tougher in some measure. It's not rude at all it's a consequence of cooperation. Whether something is art or not frankly has very little to do with this. Also tbh issues and such are social interactions and the rules there are that of any other social interactions: unwarranted hostility is never justified imho.