<![CDATA[Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs]]>cross-posted from: https://lemmy.dbzer0.com/post/74920318

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs

Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

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IGN (www.ign.com)
]]>https://citiverse.it/topic/db48414a-5532-4f19-8c5e-f3955721f1c2/sony-implements-new-customer-harassment-policy-following-backlash-toward-its-plans-to-stop-making-physical-game-discsRSS for NodeSun, 06 Sep 2026 12:02:24 GMTThu, 03 Sep 2026 09:32:17 GMT60<![CDATA[Reply to Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs on Sat, 05 Sep 2026 10:24:37 GMT]]>Just let people own their digital copies.

]]>https://citiverse.it/post/https://lemmy.ml/comment/27645349https://citiverse.it/post/https://lemmy.ml/comment/27645349Sat, 05 Sep 2026 10:24:37 GMT<![CDATA[Reply to Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs on Sat, 05 Sep 2026 09:52:17 GMT]]>Fully agree with you on physical media. It was fun while it lasted.

But if you harass employees of a company, and that company decides to stop having you as a customer, that is called common sense or "the consequences of your own actions".

Just stop giving them your money, vote with your feet, etc.

]]>https://citiverse.it/post/https://lemmy.my-box.dev/comment/929060https://citiverse.it/post/https://lemmy.my-box.dev/comment/929060Sat, 05 Sep 2026 09:52:17 GMT<![CDATA[Reply to Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs on Thu, 03 Sep 2026 13:13:52 GMT]]>Demanding some poor Sony worker stuck in the endless treadmill of a Japanese mega corp prostrate themselves is a bit much though, but ya removing all physical media sucks.

]]>https://citiverse.it/post/https://lemmy.ml/comment/27609362https://citiverse.it/post/https://lemmy.ml/comment/27609362Thu, 03 Sep 2026 13:13:52 GMT<![CDATA[Reply to Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs on Thu, 03 Sep 2026 12:59:31 GMT]]>I reported their YouTube channel for 'scams and spam'

]]>https://citiverse.it/post/https://leminal.space/comment/25071676https://citiverse.it/post/https://leminal.space/comment/25071676Thu, 03 Sep 2026 12:59:31 GMT<![CDATA[Reply to Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs on Thu, 03 Sep 2026 11:38:04 GMT]]>What a fucking scummy company.

I wasn't going to buy a playstation before, but now I'm NEVER buying a playstation or any other sony product ever again.

Go fuck yourselves Sony.

]]>https://citiverse.it/post/https://lemmy.world/comment/25637210https://citiverse.it/post/https://lemmy.world/comment/25637210Thu, 03 Sep 2026 11:38:04 GMT